Illinois’ REAL Solutions program started its participation in FiCEP in March as a result of support from the Illinois Credit Union Foundation (ICU Foundation). As the Credit Union National Association’s (CUNA) Financial Counseling Certification Program, FiCEP enables all credit union staff to become more confident in helping members build a stronger financial future. It is designed for those who work in financial counseling, collections, and loan departments, and any other staff members who are committed to helping members gain control of their financial future.
To date, the participants have taken part in an orientation session, four webinars and a proctored exam on the first group of program modules. They include: Introduction to Financial Counseling, Financial Counseling Essentials, Special Issues in Financial Counseling, and Using Communication Skills During Financial Counseling.
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